ŽFBH INFO - Bulletin



 Broj 17 Broj 17
Passenger traffic - International tariff PDF Print E-mail

Dear passengers,

Because of the great interest for travel with BH trains, please, if you are able, travel and booking tickets to buy earlier.
Pleasant journey!




Advance booking and the deadline of the tickets


Breaking off of travel

Refunding of the ticket price

Transport of luggage


The transport of live animals

Advance booking and the deadline of the train tickets

International train tickets can be booked in advance two months before the first day of validity of the ticket at the earliest. The tickets can be booked at the international booking offices at railway stations and authorised travel agencies. Payment is made in BAM. 
International train tickets are valid for two months.
Validity deadline starts from the day determined by the passenger and it is marked on the ticket.
The first day of validity of the ticket includes the whole day. The passenger can start his voyage on any day within the validity deadline of the ticket and should complete it on the train which arrives at the station within 24 hours of the last day of validity deadline at the latest. 
The railway can prolong the validity deadline of the ticket at the passenger's request if the train ticket cannot be used within the validity deadline due to special circumstances ( illness, accident and similar reasons).


Breaking off of travel


The travel can be broken off without formality unlimited number of times within the validity deadline.Certain tariff offers envisage exceptions. 
The breaking off of travel does not give the right to prolong the deadline of validity of the ticket.
Once broken off, the travel can be continued only from the station on which it was broken off or from the station which was not yet reached.



Refunding of the tickets price


The paid amount of the ticket price is refunded completely or in part if the ticket was not used or if it was used only partly. 

The ticket price for unused or partly used ticket is refunded by the railway which issued it.

At BiH Railway it is done by: 

FBiH Railway Public Company
Economic department
Sector for control of revenues
Put života 2 71000 SARAJEVO .

Every railway company has the addresses of other railway companies, at which the passengers can apply their requests for refunding of the train ticket, or they can apply directly to the other railway companies.     

Every request for refunding of the train ticket must be accompanied by the original train tickets (including the covers if the ticket has covers).    

The request for refunding will not be considered if the train tickets are illegible, damaged or unvalid.    Unused or partly used ticket must be marked as unused or partly used. If it is not marked then the requests for refunding of the ticket must be accompanied by evidence  (medical report, new tickets bought instead of the unused one etc).

Out of the amount to be refunded the railway company retains the right for compensation ( not higher than 10 %), but not for all tickets and not in all cases.


Transport of luggage

The luggage can be transported in the same compartment with the passenger only if it can be placed above or bellow the seat without disturbing the other passengers.


The transport of live animals

Dogs and small  pets are allowed on board if they do not disturb other passengers by their smell or noise.

Dogs are allowed in compartments only if the passenger will keep them in his lap or on the floor, on leash or with a muzzle so that it is not a threat to other passengers.

Small pets are allowed on the train only if they are kept in cages, boxes, baskets which prevent soiling and demage of compartments and passengers and hand luggage.Train tickets are paid for dogs.

The ticket for a dog amounts to half the oneway or single  ticket price for an adult  for the second class.


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